Our Services
Nine core service areas designed to remove administrative burden from your practice — fully managed, HIPAA-compliant, and tailored to healthcare operations.
Prior Authorizations
We handle the full prior auth lifecycle — submission, follow-up, and appeals — so denials don't delay patient care or stall your revenue.
- Submission to all major payers
- Status tracking & follow-up
- Denial management & appeals
- Urgent auth escalations
Insurance Verification
Real-time eligibility checks and benefit verification before every appointment, eliminating billing surprises and reducing claim rejections.
- Eligibility & benefits checks
- Co-pay & deductible confirmation
- Secondary insurance coordination
- Coverage gap identification
Referral Management
Outbound and inbound referral coordination managed end-to-end, keeping patients on track and payers satisfied with documentation.
- Outbound referral processing
- Inbound referral intake
- Status tracking & updates
- Specialist coordination
Appointment Scheduling
Booking, confirmations, and automated reminder workflows that fill your calendar and reduce costly no-shows across all practice types.
- New patient scheduling
- Follow-up appointment booking
- Reminder workflows
- Cancellation management
Medical Records Management
Records requests, releases, and document routing handled accurately and in full compliance with HIPAA requirements.
- Records request processing
- Release of information (ROI)
- Document routing & filing
- HIPAA-compliant workflows
Patient Follow-Up
Post-visit outreach, care-gap calls, and satisfaction check-ins that strengthen patient relationships and improve retention.
- Post-visit outreach
- Care-gap notifications
- Satisfaction check-ins
- Re-engagement campaigns
Virtual Front Desk
Professional phone and patient communication support — the experience of a full-time front desk team without the overhead cost.
- Inbound call handling
- Patient intake support
- Message triage
- New patient orientation
Revenue Cycle Support
Billing workflow assistance, denial tracking, and claim status follow-up to protect your revenue stream and reduce write-offs.
- Claim status follow-up
- Denial tracking & escalation
- Payment posting assistance
- AR management support
Inbox & Phone Support
Message triage, voicemail management, and inbox zero — your clinical team gets only what needs their direct attention.
- Email & portal inbox management
- Voicemail transcription & routing
- Urgent message escalation
- End-of-day inbox reconciliation
Not sure where to start?
Book a free 20-minute discovery call. We'll identify the highest-impact services for your specific practice type and volume.
Book a Discovery Call